OilStix Technology offers a lifetime warranty for the OilStix Ultra Line of batteries.
Local Return - Batteries
You can bring your damaged OilStix battery or mouthpiece to a local Oilstix retailer along with your receipt. Please bring along the product and all accessories to a local dispensary. Unfortunately, we can't replace lost items free of charge.
Online Return - Batteries
You can also send the broken battery back to us. Once we inspect it and determine that the item is defective, we'll send you back a replacement ASAP. Please keep in mind that if we no longer carry the returned product, or if it is out of stock, we reserve the right to send a similar product as a replacement.
Please fill out our online return form and send to the address listed on the page.
Please note that all sales are final for empty cartridges purchased online.
Local Returns - Filled Cartridges
If you purchased a filled cartridge with cannabis oil at a dispensary and it leaks, please return it back to the retailer with your receipt.
Online Returns - Filled Cartridges
OilStix Technology is a provider of vaporizer equipment to be used with essential oils and herbal extracts. It is not a cannabis company. As such, we cannot/will not accept online returns of filled cartridges purchased from an OilStix retailer. We also do not accept any returns of pre-filled cartridges purchased online unless the item is in the original, unopened packaging.